Shipping Policy

Shipping & Delivery

At UrCaseBity, we are committed to delivering your order safely and efficiently. Every order is carefully processed, inspected, packaged, and tracked to provide you with a smooth shopping experience.

Quick Overview

Order Processing Time: 1–3 business days

Estimated Delivery Time: 10–15 business days after shipment

Tracking Information: Sent by email once your order ships

Shipping Coverage: United States and selected international destinations

Order Protection: Every shipment includes tracking and delivery protection at no additional cost

1. Order Processing

After your order is placed, our team will:

• Verify your order and shipping details

• Perform a product quality inspection

• Securely package your items

• Prepare your order for shipment with our logistics partners

Orders are generally processed within 1–3 business days.

Orders are not processed on weekends or public holidays. Processing times may be extended during peak seasons, promotional events, product launches, or holidays.

You will receive a shipping confirmation email once your order has been dispatched.

2. Shipping and Delivery Times

Once your order has shipped, the estimated delivery times are:

• United States: 10–15 business days

• Canada, United Kingdom, Australia, and Europe: 10–20 business days

• Other international destinations: 10–25 business days

Delivery estimates begin from the date your order is shipped, not the date the order is placed.

These timeframes are estimates and are not guaranteed. Delivery may be affected by circumstances outside our control, including:

• Customs clearance

• Carrier delays

• Severe weather

• Peak holiday seasons

• Incorrect or incomplete shipping information

• Unexpected logistical disruptions

3. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing:

• Your tracking number

• A tracking link

• The latest available shipment information

Please allow 2–5 business days after shipment for tracking information to become active.

If you have not received tracking information within five business days after placing your order, please check your spam or junk folder before contacting us at support@urcasebity.com.

4. Multiple Shipments

To provide the fastest possible delivery, items from the same order may occasionally be shipped separately.

If your order is divided into multiple shipments:

• You may receive more than one tracking number

• Packages may arrive on different dates

• You will not be charged additional shipping fees

5. Customs, Duties and Taxes

United States Orders

No additional customs duties or import fees are expected for most deliveries within the United States.

International Orders

Customers are responsible for any customs duties, VAT, import taxes, brokerage fees, or other local charges required by the destination country.

These charges are determined by local authorities and are not controlled or collected by UrCaseBity unless clearly stated during checkout.

We recommend contacting your local customs authority if you require additional information before placing an order.

6. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@urcasebity.com.

We will try to accommodate your request, but changes and cancellations are only possible before the order enters processing or shipment.

Once an order has shipped, it can no longer be changed or canceled. After delivery, you may request a return in accordance with our Refund Policy.

7. Lost, Damaged or Incorrect Orders

Lost Packages

If tracking has shown no movement for an extended period or the shipping carrier officially confirms that a package has been lost, please contact us.

After reviewing the case, we may provide:

• A replacement shipment; or

• A refund to the original payment method

Damaged Items

If your order arrives damaged, please contact us within three days of delivery and provide:

• Your order number

• Clear photographs of the damaged product

• Clear photographs of the shipping package and label

• A brief description of the damage

After reviewing the information, we will arrange an appropriate replacement or refund.

Incorrect Items

If you receive an incorrect item, please contact us immediately and provide your order number and clear photographs of the item received.

We will review the issue and provide an appropriate solution as quickly as possible.

8. Delivery Issues

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

UrCaseBity cannot guarantee the recovery, replacement, or refund of an order delivered or returned because the customer provided an incorrect or incomplete address.

If you notice an address error, contact us immediately at support@urcasebity.com. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once processing has begun.

If a package is returned to us because of an incorrect address, refusal, or unsuccessful delivery attempt, additional shipping charges may apply before the order can be resent.

Package Marked “Delivered” but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property and any safe delivery locations

• Ask household members, neighbors, reception staff, or building management

• Confirm that the shipping address on your order is correct

• Allow one to two business days for possible carrier status adjustments

• Contact the shipping carrier directly when appropriate

If the package is still missing, contact us and we will assist with initiating a carrier investigation.

9. Delivery Guarantee

Customer satisfaction is important to us.

If your order is:

• Confirmed lost in transit

• Significantly delayed beyond a reasonable delivery timeframe

• Delivered damaged

• Incorrectly fulfilled

Our support team will review the circumstances and provide a fair resolution, which may include a replacement or refund where appropriate.

Refunds and replacements remain subject to verification of the order, tracking information, delivery records, and supporting evidence.

10. Contact Information

For shipping questions, tracking updates, or delivery concerns, please contact:

UrCaseBity
Website: https://urcasebity.com
Email: support@urcasebity.com

Customer Service Response Time: Within 24–48 business hours

Thank you for shopping with UrCaseBity.