Refund & Return Policy

Last Updated: September 2026

At Urcasebity, customer satisfaction is important to us. If there is an issue with your order, we will work quickly to provide a fair and reasonable resolution.

Please read this Refund & Return Policy carefully before making a purchase from urcasebity.com.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Valid proof of purchase must be provided.

Returns that do not meet these requirements may be refused.

2. Damaged, Defective, or Incorrect Items

Please contact us within 3 days of delivery if your order arrives:

Damaged during transit
Defective
Different from the product, model, color, or quantity ordered

To process your claim, please provide:

Your order number
Clear photographs of the item
Photographs of the shipping packaging
Video evidence, if available

After reviewing and verifying the claim, Urcasebity may provide either:

A replacement shipment at no additional cost; or
A full refund

The appropriate resolution will be determined based on the circumstances of the claim.

3. Lost Packages

If a package is officially confirmed as lost by the shipping carrier, or if its tracking information has shown no movement for an extended period and the shipment is determined to be lost, we will provide either:

A replacement shipment at no additional cost; or
A full refund

Customers will not be required to submit a claim directly to the shipping carrier. Urcasebity will handle the carrier investigation on the customer’s behalf.

4. Delivered but Not Received

If the tracking information shows that your package was delivered but you cannot locate it, please:

Check around your property and mailbox.
Check with family members or neighbors.
Contact your apartment office, reception desk, or building management.
Allow up to 48 hours, as some carriers may scan packages before final delivery.

Please contact us at support@urcasebity.com if the package still cannot be located.

If the shipping carrier confirms delivery to the address provided during checkout through GPS information, delivery scans, photographic evidence, or other delivery records, the order will be considered successfully delivered and may not qualify for a refund or replacement.

5. Customer Errors and Non-Refundable Situations

Refunds, replacements, or compensation will not be provided when an order or delivery issue results from customer error, including but not limited to:

Entering an incorrect shipping address
Providing incomplete address information
Refusing to accept delivery
Failing to collect a package
Failing to respond to carrier delivery attempts
Providing incorrect contact information
Ordering the wrong product, phone model, size, color, or quantity

Customers are responsible for confirming that all order and shipping information is accurate before completing their purchase.

If you notice an error after placing your order, contact us immediately at support@urcasebity.com. We cannot guarantee that changes can be made after an order has entered processing or shipment.

6. Change-of-Mind Returns

If you change your mind after receiving your order, you may request a return within 14 days of delivery.

The following conditions apply:

The item must be unused and in its original condition.
The original packaging must remain intact.
The customer is responsible for return shipping costs.
Original shipping charges are non-refundable.
Any customs duties, taxes, or import fees are non-refundable.
The return must be approved before it is shipped.

A refund will only be issued after the returned item has been received and inspected.

7. Return Process

Before returning an item, contact our customer support team at support@urcasebity.com and include:

Your full name
Your order number
The reason for your return
Relevant photographs or videos, if applicable

Do not return an item before receiving return authorization and return instructions from us.

Unauthorized returns may be refused and may not qualify for a refund.

Once a return is approved, the item must be shipped within 7 days of receiving return authorization. Customers should use a trackable shipping service and retain their shipping receipt until the return has been completed.

8. Refund Processing

After we receive the returned item:

The inspection process normally takes 3–5 business days.
We will notify you whether the refund has been approved or rejected.
Approved refunds will be issued to the original payment method.
After a refund is issued, it may take an additional 3–10 business days to appear in your account, depending on your bank or payment provider.

Shipping charges and other non-refundable fees will be deducted where applicable.

9. Non-Returnable Items

The following items are not eligible for return:

Products damaged through misuse, improper installation, or accidental damage
Products altered or modified after delivery
Items showing visible signs of use
Items returned without authorization
Items returned outside the applicable return period
Clearance, promotional, or final-sale products where identified as such
Gift cards or downloadable products, where applicable

10. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute so that we have an opportunity to resolve the issue quickly and fairly.

If a customer initiates a chargeback or payment dispute, Urcasebity reserves the right to submit relevant evidence to the payment provider, including: