Money-Back Guarantee

Money-Back Guarantee

Urcasebity Money-Back Guarantee

At Urcasebity, we want you to shop with confidence. We stand behind the quality of our products and are committed to providing a fair and helpful solution if something goes wrong with your order.

Our Money-Back Guarantee covers eligible damaged, defective, incorrect, or lost orders, subject to the conditions outlined below.

Our Promise

If your order arrives damaged, defective, or incorrect—or is confirmed lost in transit—we will offer one of the following solutions:

  • A free replacement; or

  • A full refund to your original payment method.

The available solution may depend on the circumstances of the order and product availability. We will consider your preferred solution whenever reasonably possible.

If you change your mind about a purchase, eligible products may be returned within 14 days after delivery, subject to the return conditions below.

1. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 3 days after delivery.

Please provide:

  • Your order number;

  • A clear description of the problem;

  • Clear photographs of the product;

  • Photographs of the shipping packaging; and

  • A short video, when necessary to demonstrate the issue.

After reviewing and approving your claim, we will arrange a free replacement or issue a full refund.

You do not need to return a damaged or defective product unless our customer support team specifically asks you to do so.

2. Incorrect Products

If you receive a product, phone model, color, size, or variant different from the one shown in your order confirmation, please contact us within 3 days after delivery.

After verifying the issue, we will provide a replacement or full refund at no additional cost to you.

Please keep the product and its original packaging until your claim has been resolved.

3. Packages Lost in Transit

If the shipping carrier officially confirms that your package has been lost, we will offer:

  • A replacement shipment; or

  • A full refund.

Urcasebity will communicate with the carrier and handle the shipping investigation on your behalf. We may ask you to provide information needed to complete the investigation.

4. Extended Shipping Delays

Shipping delays may occasionally occur because of customs processing, severe weather, peak-season demand, carrier disruptions, or other circumstances outside our control.

If tracking shows no meaningful update for more than 30 consecutive days after shipment, please contact us.

After completing our carrier review and reasonably determining that the package has been lost in transit, we will offer a replacement or full refund.

A temporary delay or slow-moving shipment does not automatically qualify as a lost package.

Situations Not Covered

The Money-Back Guarantee does not cover problems caused by incorrect or incomplete information provided by the customer, including:

  • Entering an incorrect or incomplete shipping address;

  • Providing an incorrect email address or telephone number;

  • Ordering the wrong phone model, product, color, size, or variant;

  • Refusing delivery;

  • Failing to collect a package;

  • Failing to respond to delivery attempts or carrier notifications;

  • Damage caused by misuse, accidents, improper installation, unauthorized modification, or normal wear and tear; or

  • Minor color differences caused by screen settings, lighting, or photography.

Customers are responsible for reviewing their product selection, phone model, shipping address, and contact details before completing checkout.

Packages Marked as Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check your mailbox and the area around your property;

  • Ask household members or neighbors;

  • Contact your apartment reception desk, mailroom, or building management; and

  • Allow up to 48 hours, as some carriers may mark packages as delivered shortly before completing delivery.

Please contact us if the package remains missing after completing these checks.

When a carrier provides reliable delivery confirmation—such as a delivery scan, GPS location, signature, or delivery photograph matching the address entered at checkout—the order will normally be considered successfully delivered and may not qualify for a refund or replacement.

We will still assist you with requesting available delivery information from the carrier.

Change-of-Mind Returns

You may request a return within 14 days after delivery if you are not satisfied with your purchase.

To qualify for a return:

  • The product must be unused and undamaged;

  • The product must remain in its original condition;

  • All accessories and components must be included; and

  • The original packaging must be included.

Unless the return is caused by our error or a verified product defect:

  • The customer is responsible for return shipping costs;

  • Original shipping charges are non-refundable; and

  • The returned parcel must be sent using a trackable shipping service.

Do not return a product without first contacting us. Our customer support team will provide the applicable return instructions and return address.

Refunds will be issued only after the returned product has been received and inspected.

Non-Returnable Items

Returns may be refused for:

  • Used, damaged, altered, or incomplete products;

  • Products without their original packaging;

  • Products returned without prior authorization;

  • Personalized or custom-made products, unless defective or incorrect;

  • Clearance or final-sale products identified as non-returnable before purchase; and

  • Returns requested more than 14 days after delivery.

This section does not limit any rights available to you under applicable consumer-protection laws.

Refund Processing

Once your refund has been approved:

  • The refund will be issued to the original payment method;

  • Urcasebity will normally initiate the refund within 3–5 business days; and

  • Your bank, card issuer, or payment provider may require an additional 3–10 business days to display the funds in your account.

Replacement orders will be processed as quickly as reasonably possible. You will receive a confirmation email when the replacement has been arranged.

How to Request Assistance

If you experience a problem with your order, please contact us as soon as possible.

Urcasebity Customer Support

Email: support@urcasebity.com

Website: https://urcasebity.com

Response time: Within 24–48 business hours

Please include your order number, a detailed description of the issue, and relevant photographs or video evidence. Providing complete information will help us review your request more quickly.

At Urcasebity, customer satisfaction is a priority. We are committed to delivering quality products, dependable service, and fair solutions whenever an eligible order issue occurs.